The platform
Run your maintenance operation on one platform. Powered by Intelligence.
From the asset registry to the technician's mobile in the field, twenty modules covering work execution, preventive maintenance, procurement, permits, organization design, training, tasks, knowledge base, team chat, and IT asset management. The intelligence layer flags assets that need attention before they fail. Bilingual EN / AR from day one.
20
Modules across the lifecycle
13
AI areas, each switchable per tenant
2
Languages, fully native (EN / AR)
100%
Tenant data at rest in Riyadh
Module catalogue
Twenty modules across the operational lifecycle.
The product is one platform with one data model. These twenty modules represent the surface you will interact with day to day, from the asset registry to the field technician's mobile screen — now including IT asset management, which is also sold on its own as NextITAM. Native bilingual EN / AR across every page, with Hindu-Arabic numerals and an optional Hijri calendar per tenant.
Asset and execution
Asset 360
One record for everything about an asset: hierarchy with multi-parent relationships, criticality and risk scoring, custody and downtime, full maintenance and work-order history, lifecycle cost and depreciation, contracts and warranty, spare parts with live stock levels, meters, calibration, and disposal. Every field change is kept with a before-and-after audit trail, and an AI health score flags what needs attention — the whole asset story in one place, not a registry you bolt reports onto.
Work order execution
Request to closure on a single audit trail. One work order can cover many assets — a whole site or asset category. Labor, parts, inspections, signatures, failure codes, photo-required completion.
Preventive maintenance
Calendar and meter driven schedules, MTBF-aware interval recommendations, route grouping, forecasted workload by craft.
Predictive maintenance
Continuous asset health scoring from meter, WO, inspection, and downtime signals. Recommended actions, explainable contributors.
Materials, procurement, contracts
Inventory and spare parts
Multi-warehouse stock, min/max reorder prioritised by assigned ABC class, stock transfers, cycle counts, vendor-linked parts catalogue.
Procurement
Requisition → PO → goods receipt → vendor invoice with 3-way match. Vendor scorecards on OTIF + price variance.
Contracts and SLAs
Vendor contracts with encoded SLA terms, breach detection, renewal notice windows, and document expiry alerts.
Approval workflows
Multi-step approval flows for purchase requisitions, work orders, permits, contracts, with role and amount thresholds. Configurable reference-number formats per module.
Work, knowledge, and the field
Tasks and recurring schedules
Multi-assignee tasks with voice notes, attachments, and recurring templates that auto-spawn on cadence. Ticket-to-task conversion.
Knowledge base
Tenant and platform-wide articles with versioning. Wired into the AI assistant: answers cite the article that produced them.
Team chat
In-app DMs and group channels between organisation members. Tenant-scoped, audit-logged, mobile-ready.
Mobile field service
PWA with offline queue, scan-first bottom nav, barcode/QR lookup, voice-to-text notes, start/stop labor timer, push notifications.
Safety, training, compliance, intelligence
Permits and safety
Permit to Work with Lockout / Tagout isolation. High-risk work gated by an active safety document. Skill-gated assignment.
Training, certs & competency
Full LMS: courses, quizzes, certifications, competency matrix per role, skill-gated WO assignment, expiry alerts.
Reporting and analytics
SMRP KPIs (MTBF, MTTR, PM compliance, availability), configurable reports, scheduled exports, ISO-aligned compliance pack, plus a platform-wide analytics module that reads across every module rather than one at a time.
Organization design
Design your operating model inside NextEAM: an auto-laid-out org chart down to position level, bilingual job roles and competencies, RACI for every activity, FTE-demand workforce planning, and a branded org-structure document — routed Draft → Review → Approved with version snapshots and a full audit trail. Start from an industry benchmark template.
Intelligence layer
Tenant-scoped assistant, explainable health scoring, WO triage, PM interval recommendation, AI copilots in every form, NL command palette.
IT asset management
IT hardware lifecycle
IT asset register and custody, catalog and stockroom, request-to-issue fulfilment, discovery import, physical stocktake, leaver and mover reclaim, ITAD disposal evidence, and chargeback by department.
Software asset management
Effective Licence Position with publisher-specific, virtualisation-aware counting, ISO/IEC 19770-2 and -3 ingestion, unauthorised-software detection, CVE exposure, and SaaS renewal and seat governance.
CMDB and change impact
Configuration items mapped to business services with declared dependencies, answering what breaks if this fails before a change is approved. Completeness scoring, duplicate detection, baselines and drift.
Intelligence layer
AI that thinks with your operators, not for them.
AI is built into the platform's workflows and switched on per plan and per tenant. Every AI answer is built from your tenant's data only, gated by the same role permissions, and logged for audit. Personal data is masked before a cloud AI call, and a local model can be used instead.
Tenant-scoped assistant
Retrieval-grounded chat that answers from your tenant data AND your Knowledge Base, not a generic LLM. Every answer cites the asset, WO, contract, or KB article that produced it.
Explainable asset health score
A rule-based 0–100 score from four signals: PM compliance, failure rate, meter velocity and age against expected life. It flags decline before failure and shows which signals drove the score.
Work order triage
Classifies incoming tickets by category, priority, and required craft. Drafts a first response, recommends an assignee from current workload, starts the SLA clock.
PM interval recommendation
Compares each PM to actual MTBF and recent failures. Suggests tighter intervals on at-risk assets and looser intervals where you are over-maintaining.
AI copilots in workflows
Inline suggestions while you create a WO, edit a PM, or open an asset, not buried in a separate sidebar. Apply or dismiss with one click.
Natural-language ⌘K
Command bar that takes phrases like "show overdue WOs for critical assets" or "parts below reorder for vendor X" and navigates straight to the answer.
Asset Intelligence
Reads maintenance notes and inspection results, then ranks proactive maintenance findings with the evidence behind each one. Rules do the ranking; AI only extracts the text and writes the summary.
KB-grounded answers
Knowledge Base articles are first-class context for the assistant. Standard operating procedures you write become the AI's answer template.
Integration model
API first by construction, not after the fact.
Every screen in NextEAM is built on the same APIs you can call from your own systems. Service accounts inherit RBAC scopes. Webhooks push events outward. OpenAPI specs are first class artefacts.
REST API
REST API under /api with JSON, strict validation, request IDs and optional idempotency keys. We use the same API to build the product.
Webhooks and event streams
Subscribe to lifecycle events (work order opened, closed, escalated, asset health changed). HMAC signed, retry aware delivery.
ERP, finance, HR sync
Generic CSV and REST connectors plus documented integration patterns for SAP, Oracle, Microsoft Dynamics, and the finance / HR systems that own master data.
IoT meter readings
Devices post meter readings over HTTPS with a device key. Readings can trigger PMs, webhooks and alerts. MQTT, OPC UA and Modbus are not supported.
Inspection and CMMS migrations
Tooling and templates for importing inspection findings and CMMS data from incumbent platforms with referential integrity checks.
SSO, OIDC, SAML
Single sign-on with SAML 2.0 or OpenID Connect per tenant, just-in-time accounts with a default role, allowed e-mail domains and optional required MFA. No SCIM provisioning.
Enterprise architecture
A platform you can put under an enterprise architecture review.
Operational software fails enterprise procurement when it cannot explain its hosting, isolation, recovery, and supply chain story in concrete terms. Here is ours.
Cloud native, hosted in Riyadh
Containerised services running in Riyadh.
- Single-region deployment in Riyadh; a two-host high-availability tier is designed, not yet deployed
- Releases promoted by hand after four green test pipelines
- Backup before every release, automatic rollback on a failed health check
- Every release tagged with a software bill of materials
Multi-tenant isolation by design
Tenant ID at the service layer, not the query layer.
- Every query path filtered by tenant ID at the service layer
- Three-layer tenant isolation, tested before every release
- Per tenant rate limits and resource quotas
- Optional single tenant dedicated cluster
High availability and recovery
Recovery terms agreed per customer in the MSA.
- Multi zone tier code complete, awaiting provisioning
- Automated database backups; continuous archiving in provisioning
- Documented disaster recovery procedures and drill cadence
- Recovery objectives agreed per deployment tier
Defense in depth
Multiple layers, not one perimeter.
- TLS 1.3 in transit; secrets in the database encrypted with AES-256-GCM
- Non root containers, distroless where possible
- Secret scoped service accounts
- Continuous dependency vulnerability scanning in CI
Managed SaaS
Multi-tenant cluster hosted in Riyadh. Fastest time to value, fully managed updates, predictable subscription pricing.
Single tenant dedicated
Dedicated cluster in Riyadh for organisations with isolation requirements beyond the standard multi tenant model.
Private cloud / on premise
Dedicated cloud or on-premises deployment for regulated environments, scoped as a project.
Security and compliance
Built for procurement, not against it.
Enterprise procurement across the Arab world asks the same questions every time. The platform answers them in code, not in slide decks.
Riyadh data residency
Infrastructure hosted in Riyadh (Alibaba Cloud, Riyadh region). Tenant data at rest stays in the Riyadh region. Optional AI features send PII-masked prompts to the AI provider, and e-mail goes through our mail provider; both are listed in the Privacy Policy.
NCA ECC control mapping
87 NCA and PDPL controls mapped in the platform, 33 of them from NCA ECC-2:2024, each with its own status: auth throttling (2-2-3-1), encrypted secrets, non-root containers (1-6-3-5), audit logging.
PDPL data-subject rights
More than a policy line: versioned consent capture with a reconsent prompt when terms change, an append-only trail for every consent event, and a single-tenant erasure workflow: the operational machinery a Saudi data controller needs to evidence compliance, not just assert it.
Tenant isolation by design
Three layers keep tenants apart: the application layer fails closed, PostgreSQL row-level security applies to the application role, and composite foreign keys carry the tenant. Cross-tenant tests run before every release.
Reproducible deployments
Versioned database migrations and container images. Every release backs up first, runs its migrations, checks its health and rolls back on failure.
Audit ready reporting
One click compliance pack: who did what, against which record, from which IP, when.
See it running
We will load a tenant against your data.
A 45 minute walkthrough of the platform against a representative slice of your asset estate. Operations teams, IT, and procurement are welcome.